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BLACK RING BOX REGISTRATION

How can I get free shipping?Īll orders qualify for free shipping, no minimums required! Can you ship my order using UPS, FedEx, or USPS? We understand that you may be ordering our products for a surprise, so all orders will be shipped in a discreet, plain box or mailer with no visible logos or branding. **Please note these transit times are only estimates How much do you charge for shipping?Īll orders to the US qualify for free standard shipping! Rates for expedited shipping or via other carriers will vary based on shipping weight and the destination and can be found at checkout. Free Standard Shipping - 1-5 business days via USPS Ground Advantage Mail.We are closed during major national holidays and orders received during that time will be shipped the following business day.You will receive a notification via email when your order has been shipped.Custom engraved or monogrammed orders will take up to 3 business days to process.Orders will be shipped within 2 business days. We ship orders Monday through Friday from Los Angeles, California.

BLACK RING BOX REGISTRATION

However, please call our customer service team on 03 or DetailsĬompany Registration No.Shipping How long will my order take to ship? if the bullion has been cut to some requirements. If you want to return items that were bought more than 30 days ago, we may still accept the item but there may be an administrative charge and exclusions do apply, e.g. This will depend on the item and when this was purchased as it may have to go back to our supplier for testing. If items have been sent incorrectly, please can you contact our customer service team on eitherĠ3 or email at We will then advise on the next step to take and endeavour for the correct item to be dispatched the same day you notify us.įor items that have been received faulty/ developed a fault, in the first instance, please can you contact our customer service team on either 03 or email We will then advise the next steps you need to take. Please call us on 03 to discuss this further. We regret to advise that some special order items including some cut bullion will not be accepted for return. If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation by calling us on 03. Such notice may be given by mail, fax or email (all contact details can be found at the bottom of this page). You may cancel stocked orders by giving us notice of cancellation within 30 days of the date of ordering, for manufactured orders please contact us. Please contact our Sales office on 03 if you require an exchange, alternatively you can click here to e-mail our Sales office. If you request an exchange, as the item was received faulty, then this is normally processed within one working week. If you pay for your orders using a credit or debit card, then we will contact you for payment. A new order will then be raised for the new product. If you are returning an item within 30 days and would like an exchange, then please be aware that a credit will be raised on the returned item. If you request a refund, this will be normally processed within one working week. If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund. We will only refund return postage for goods not required if returned in less than 30 days. Goods accepted for return will be credited at the price on the date of invoice. For special order items, such as bespoke cut bullion, please see below. Returned goods will be credited if returned in their original condition, and with a completed Returns Form.

Goods up to 10kg and £101 - £500 in value (PDF) Goods up to 3kg and under £100 in value (PDF) Please return any products to: The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ. What we recommend you to do initially when receiving your goods is to check them carefully before using them. At Cookson Gold, we are committed to selling high-quality products that we hope you enjoy using and working with, but we also know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us.

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